IME Visa’s “practice good reply game” is fairly simple:
❌ Argue
❌ Asking them to solve your problem
❌ Giving advice
✅ Resonate. Offer something you’re reminded of, an anecdote from your life, etc
✅ If something touched you, simply saying what + how is GREAT. You don’t have to “contribute”.
These “rules” aren’t rules, they’re behaviours downstream of an attitude / way of being: warm, open, thoughtful, lighthearted.
e.g. you can give advice, but doing so warmly often means first asking a question to draw out more context. Which you won’t if you have an axe to grind.
Similarly, you can ask questions, but there are good and bad kinds. The good kinds are generative: asking for more details, understanding the space, checking your understanding. Bad questions have a negative undertone: arguing, or assuming bad faith or downright idiocy (“have you considered extremely obvious thing?”).